Supporter Engagement Officer

Description

SAT-7 UK is looking to recruit a Supporter Engagement Officer to inspire and influence individuals and the UK Church to show love, strengthen faith and bring joy to millions of people across the Middle East and North Africa.

This is an exciting opportunity for a well-organised and personable individual to help support and build our relationships with individual supporters. We are looking for someone with good administrative and organisational skills to help increase the impact of direct mail (appeals), the development of welcome and regular giving programmes, fundraising projects, and in using personal communications (including phone) to connect with supporters.

Applicants should have excellent communication and implementation skills, enjoy the challenge of working in a growing team at a time of transition, and thrive in the context of a voluntary sector environment. The role requires someone motivated by their Christian faith with a personal interest and heart for the people of the Middle East and North Africa.

KEY RESPONSIBILITIES

• Support the High Level Donor (HLD) touchpoint plan by ringing supporters on a weekly basis
• Track and record communications with prospects and donors in the supporter database
• Use the database to identify and research HLD prospects
• Contribute to the delivery of direct marketing campaigns (supporter and external appeal mailings), including preparing appeal briefs, kick-off meetings, liaising with colleagues, external copywriter and external agency/mailing house
• Help develop and grow the joy bringer (regular giving) programme through the use of new data insights, reporting, anniversary gifts and online events
• Ensure individual supporter relationships (including HLDs) are appropriately managed, thanked and asked
• Support key supporter/donor care management processes and programmes
• Support the expansion of digital fundraising campaigns
• Support the development of other fundraising opportunities including legacies / in-memorium giving, emergency appeals and projects e.g. for supporter-sponsored events

Please see the Application Pack and apply via the SAT-7 UK website.