Partner Journey Administrator

Description

Reporting to: Partner Journey Supervisor

Responsible for: Ensuring that our partners receive the highest standard of service

Location: 120 Braymere Road, Hampton, Peterborough, PE7 8NB

Weekly Hours: 40 – Monday to Friday, 8:30am to 5:30pm (including one hour unpaid lunchbreak, and two 15-minute paid breaks)

Salary: £30,000 pa

ABOUT GFA WORLD

Since 1979, we have been committed to serving the “least of these” in Asia and Africa, often in places where no one else is serving, so that those still waiting can experience the love of God for the first time. We are a Christian Missions Order, partnered with National Missionaries serving as the hands and feet of Christ in Asia and Africa, through sponsoring these National Missionaries to minister to people’s needs, sponsoring children, investing in community development and helping families in need of care or during disasters.

Our desire is to see communities across the world transformed with God’s love, and we believe the Church is God’s original and most long-lasting mission agency.

As a Christian Missions Order our staff are required to be living a Christian lifestyle, as each member is expected to participate in, and sometimes lead, our times of prayer. We function more like a community than just an office, and staff are encouraged to think of each other as fellow community members doing life together. Staff are also encouraged to live simply, as if camping here on earth before reaching our home in Heaven, and to look to lay up treasure in Heaven rather than amass wealth on earth.

Our mission and Core Values make us who we are.

OUR MISSION

To be devout followers of Christ and to fulfil His Great Commission amongst people still waiting to hear His name for the first time... by training up, sending out, and assisting qualified labourers in partnership with the body of Christ.

OUR CORE VALUES

1.  Knowing the lord Jesus more fully & intimately
2.  Being a people of integrity and excellence
3.  Living in submission to God’s word
4.  Being a people of faith
5.  Being a people committed to prayer & worship
6.  Having a servant lifestyle
7.  Being a people of grace & love
8.  Serving sacrificially
9.  Being a people sold out to win the lost at any cost
10.  Working together with the body of Christ

ABOUT THE PARTNER JOURNEY AREA

Our impact on the mission field is fuelled by the faithful donations and prayers of our partners in the UK and Europe – and we could not accomplish our mission without them.

To us they are more than just ID numbers and wallets (or “cash-cows” as one sponsor put
it!) they are true partners in the Gospel, labouring with us in prayer, giving sacrificially, and raising a voice for the needs on the mission field.

Everyone in the UK is a potential partner, and we want people to have an experience with us that is uplifting, inspiring, meaningful, and encouraging, from their first instance of contact until their last. This is their “Partner Journey” with us.

Our Partner Journey team is the beating heart of our operations, serving the needs of 2,000 generous partners to help them find and support the projects that they care about, to troubleshoot and solve payment issues, and to help them make full use of our content and resources so that they realise the important impact they are making, and feel like part of the GFA World family.

Our aim is to deliver beautiful partner experiences as standard. We want to act as a window into the mission field for our partners to help them maintain their connection with the very real human need, make our partners feel valued and appreciated for being who they are, and organise our resources well to meet own needs and requests, whilst constantly looking for ways to improve the services we provide as technology evolves. 

Our Partner Journey team is expected to deliver the highest levels of service to those who choose to partner with us, being the voice of GFA World on the phones and by email, attending to our partners’ needs and requests (ideally even before they ask) and helping them to keep making a difference by giving generously to the projects they care about.

ABOUT THE ROLE

The Partner Journey Administrator will work closely with the Partner Journey Supervisor to ensure our partners receive the highest service and support. The role requires a combination of organizational and interpersonal skills and the ability to work collaboratively with internal and external stakeholders. The goal of the part is to ensure that our partners have an uplifting, inspiring, meaningful, and encouraging experience with us, from their first instance of contact until their last.

This is an excellent opportunity for individuals who are passionate about helping others and want to impact the world positively. The Partner Journey Administrator will have the opportunity to work closely with the Partner Journey Supervisor and the rest of the team to ensure that our partners receive the best possible experience. This role offers the opportunity for growth and development within the organisation.

YOUR RESPONSIBILITIES

You will help people find their path on our "Partner Journey". You will function as part of a team, and have training in each aspect of the team's ministries, but you will only be responsible for certain ones or parts of them at any one. These functions include, but are not limited to:

• Point of Contact
• Donor Services
• Sponsor Relations
• Posting Materials
• Corporate Prayer

Point of Contact

Our sixth Core Value is "Having A Servant Lifestyle", and one way we do that is by answering phone calls and e-mails from our partners and inquirers. You and the team will be the voice of GFA World to the UK and Europe, representing the mission field to them. We will train you to answer queries, process requests, and share stories from the mission field.

Donor Services

Our second Core Value is "Being A People Of Integrity And Excellence", and one key way we live that out is proper handling of donations from our faithful partners. You and the team will receive donations and record them in our database, and send the appropriate acknowledgments to those who gave them.

Sponsor Relations

Part of our Mission Statement is to "fulfil the Great Commission through sending out qualified labourers in partnership with the body of Christ". There's no better way to see that happen than to help believers here sponsor missionaries in mission field areas. You and the team will help people initiate and maintain their sponsorship commitments, sending them photo profiles, testimonies, and updates.

Posting Materials

We can't take everyone to the mission field to experience what God is doing, the next best things is to give them materials which tell the story, and challenge them to think about others. You and the team will be helping that happen by sending people our mission minded materials and books.

Corporate Prayer

Our fifth Core Value is "Being A People Committed To Prayer And Worship", and GFA World started with a Tuesday Night Prayer Meeting. It is fuelled by prayer, and would die out without it. We maintain this tradition and require all staff to take part in praying for the needs of a dying world, to ensure we are always depending upon the Holy Trinity for grace for His work.

ABOUT THE APPLICANT

We recognise that, to be great at your role, there are certain characteristics that are important and others that enable a good fit within our existing team and culture.

• You are a practising Christian who reads the Bible and has attended a local church for at least 2 years

• Proven experience in administrative roles

• Excellent organizational and time management skills

• Strong attention to detail

• Proficiency in Microsoft Office suite (Word, Excel, Outlook)

• Experience with database management

• Excellent written and verbal communication skills

• Ability to work independently and as part of a team

• You’d like to make a difference for people in other countries, even though you may never meet them in person

• You don’t feel a call to go to the mission field yourself, but you desire to use your time on Earth to help people know Jesus, from an office here in England

• You are able to communicate effectively in spoken and written English

• Have excellent verbal and written communication skills and be able to communicate clearly and effectively to internal and external Partners and team members.

• Ability to develop a rapport quickly with internal and external Partners, adopting a friendly and confident approach with a wide range of Partner types.

GFA WORLD’S STATEMENT OF FAITH

WE BELIEVE:

• That the Bible is the inspired and infallible Word of God, given to us by the Church – “the pillar and ground of the truth” (1 Timothy 3:15).
• The Nicene Creed to be the official Creed of the Holy Church.
• In one God, Creator of all things, eternally existing in three persons: Father, Son, and Holy Spirit, and that these three are co-eternal and of equal dignity and power.
• In the deity of Jesus Christ; His miraculous conception by the Holy Spirit; His virgin birth; His sinless life; His death on a cross; His bodily resurrection; His ascension to the right hand of the Father; and His personal, imminent return.
• That man was created by and for God; that by man’s disobeying God, every person incurred spiritual death, which meant they were no longer in communion with God, and physical death was the consequence; and that all people are given the option of being redeemed and restored to God.
• The Lord Jesus Christ died for our sins and that all who believe in Him are declared righteous because of His victory over death and are, therefore, in right relationship with God.
• Salvation means far more than being “saved from sin; we are saved for sonship, to be divinely adopted sons and daughters of God. Forgiveness is the precondition for God’s greater gift, the gift that will last beyond our death: the gift of divine life” (1 Corinthians 15:3-7).
• Believers in Christ are destined to share in the life of the Holy Trinity. Sharing in the life of God, as God has shared in our humanity (1 Peter 1:4).
• In the present ministry of the Holy Spirit indwelling all believers and thus enabling and empowering the life and ministry of the believer.
• In the bodily resurrection of everyone who has lived, the everlasting blessedness of those in right relationship with God, and eternal separation for those who have rejected God’s forgiveness in His Son.
• The sacrament of marriage to be ordained by God as a holy union between one man and one woman as biologically defined at birth.