IT Service and Process Improvement Officer

Description

This exciting new role will be instrumental in improving the integration and development of MAF UK’s digital service as we look to be market leaders in the use of technology, including how we can best leverage AI across the organisation in line with our values.

The IT Support and Process Improvement Officer will combine IT technical support and software development duties. They will provide assistance to users with their IT systems and applications, while also contributing to the development, maintenance, and improvement of those systems.

The job holder will support improving the integration and development of MAF UK’s digital services. This will include using the Power Platform, configuring Dynamics D365 and integration of third party web-services including our website.

We are looking to be market leaders in the use of technology including how we can best leverage AI across the organisation in line with our values.

MAF UK now operates in a serverless capacity and the IT Support and Development Officer will enhance the IT Team’s knowledge across many platforms and will be proactive in looking for ways to improve the effectiveness of how these platforms are used across the organisation.

Working alongside both technical and non-technical staff, the post holder will be proactive in the promotion of enhancements and solutions relating to organisation wide services and will be adept at communicating to a variety of stakeholders in a jargon free, non-technical way.

The IT Support and Development Officer will live out the MAF Values and clearly demonstrate the organisational behaviours of being purposeful, innovative and community-focused.

The job holder will be a versatile member of the team committed to delivering the best service possible for all stakeholders and will be committed to MAF UK’s Vision.

Key Responsibilities:

• IT Support
• Provide first and second line IT support, especially as cover to Folkestone office when other members of the IT Team are absent or as requested by the IT Manager
• Be an active member of any liquid team that requires input
• Be confident in running the technical needs of corporate prayer and communications meetings and training others
• Assist in the design and delivery of internal training for users
• Working with other MAF organisations to support integration work
• Other tasks as may reasonably be allocated from time to time by the MAF Senior Leadership Team

• IT Development

This will include, but is not limited to

• Investigating AI tools, then demonstrating and championing their roll out and user adoption, including the use of Microsoft Copilot
• Being proactive to ensure the technology required to deliver the new Operational Framework is adopted across the organisation
• Ensuring our websites and webservices are operating securely and compliantly
• Leading on web-testing to ensure functionality and integration is working as expected
• Monitoring our APIs, and developing an in-depth understanding of the API between our websites and D365
• Working with other departments, and especially Finance and HR to ensure their key web-services are maintained and are run effectively within MAF UK’s tenant
• Ensure that all information collected, utilised, and disseminated by MAF UK is done according to legislative and regulatory requirements (e.g. Data Protection Act 2018).
• Supporting the requirements of our partner organisations

• Dynamics D365 and Power Platform Support
• Providing D365 Admin support by developing solutions as agreed with the IT Manager
• Creating, maintaining and monitoring Power Platform Flows to increase organisational effectiveness and efficiency
• Owning the relationship with our key D365 integration partners and ensuring we are maximising their products and services, and recommending alternatives where appropriate
• Creating, maintaining and monitoring Power Platform Apps, and exploring new opportunities after the successful launch of our digital sign-up app
• Be proactive in identifying areas where improvements can be made
• Act with authority in the IT Manager’s absence in resolving D365 issues
• Keep up to date with Power Platform development (including Microsoft Wave Releases) to ensure our system is fit for purpose
• Troubleshoot to resolve day-to-day issues with D365 using IT Team and superusers to support when required
• Ensure Staff training levels are maintained to ensure the quality and consistency of work.

Dimension and Limits of Authority:

• Decision making within agreed parameters.

• Responsible for adherence to legislation and good practice principles in all areas of responsibility.

Additional Duties

• Provide first line IT support, especially as cover to Folkestone office when other members of the IT Team are absent or as requested by the IT Manager
• Provide back-up to the Data Team on data-related activities such as updating and refreshing the Power BI and Fabric data models
• Be an active member of any liquid team that requires input
• Be confident in running the technical needs of corporate prayer and communications meetings and training others
• Working with other MAF organisations to support integration work
• Other tasks as may reasonably be allocated from time to time by the MAF Senior Leadership Team

TASKS COMMON TO ALL STAFF:

• Role modelling of organisational values and beliefs
• Contributing to the shared spiritual life of the MAF UK team as a Christian mission
• Attendance and participation in team and corporate times of biblical reflection and prayer
• Encouraging team members to attend, participate and lead in times of Biblical reflection at regular corporate prayer meetings
• Participate in planning in accordance with the MAF UK strategic plan and as outworked through matrix programme and project teams
• Keeping line manager informed of all relevant information in a timely manner
• Complying with statutory and organisational requirements for the proper handling of personal and sensitive data and ensuring good personal data handling practices are developed, reviewed, and encouraged
• Abiding by Safeguarding, Conduct and other MAF UK policies provided on the Intranet.

Location: This role will initially be based at the MAF UK Offices in Folkestone, Kent but could move to the Oxford, Cambridge arc as we seek to launch a new hub in the Milton Keynes area, maximising our engagement with a thriving local aerospace and charity sector region. At least two days a week in our Folkestone Office might be initially required. We welcome hybrid working in line with our flexible working policy, the needs of the business, the requirements of the role and your location. This will be discussed at interview.

Salary: Circa £30,500 per annum depending upon experience

Working Hours: At least 36 hours per week but in addition those required to achieve the agreed responsibilities, with a one-hour unpaid lunch break each day. Flexibility will be required for working additional hours and travel to meet business needs or for travel or meetings on weekends or evenings. This role involves some unsocial hours, weekend work and travel within the UK

Annual Leave: Annual leave entitlement of 22 days per year and 8 paid public holidays per year.

Pension Scheme: MAF UK provides a non-contributory pension scheme for staff of 10% salary on joining

Additional Benefits

• Access to our Employee Assistance Programme (EAP) for free, confidential support on personal and professional issues.
• Death in Service/ Life Assurance scheme.

Probation: 6 months

Notice Period: 3 months each.