Safeguarding Helpline Volunteer
Posted on 07 November 2025 by Thirtyone:eight
Description
The Safeguarding Helpline Volunteer will support our award-winning Safeguarding Helpline Team, helping us to offer a high-quality service to people in need of advice and support.
Our helpline takes over 8000 calls a year, with call volume increasing 25% each year. 75% of our calls are from people in crisis and 20% involve children at risk of harm. To help us maintain an efficient service, we need volunteers to help administer our calls, you would not be expected to give expert advice. This role is instrumental in helping us to work in a more efficient way and ensuring an excellent service is given to our customers.
Specific Responsibilities
- Answer incoming calls as a first point of contact.
- Open a referral and complete basic details about the caller, passing call to an appropriate team member.
- Open emails and transfer information to a referral, before passing on to an appropriate team member.
- Answering basic questions when taking a call.
- Assisting safeguarding team with general administration.
Apply today
Closing Date: 10:32 07 January 2026
To apply, please email hrteam@thirtyoneeight.org or visit thirtyoneeight.org/get-involved/volunteer/safeguarding-helpline-assistant-volunteer/ for more information.
Downloads
Information Pack
Volunteer Information Pack
4 MB | pdf
Application Form
Volunteer Application Form
184 KB | pdf
See something suspicious? Report this page
