Salesforce Administrator (Pioneers Media)

Description

The Salesforce Administrator is a key member of the Pioneers Media Support Team, responsible for the effective administration, maintenance, and ongoing development of the organisation’s Salesforce platform.

Salesforce sits at the heart of Pioneers Media’s operational, fundraising, and programme management work, supporting both central teams and field ministries. This role ensures the platform is stable, secure, and continually adapted to meet evolving ministry needs, enabling better insight, efficiency, and impact.

Key responsibilities include:

• - Administering the Salesforce Enterprise platform and connected applications
• - Managing user accounts, security settings, profiles, sharing rules, and permissions
• - Configuring workflows, automation, and custom features to streamline core processes
• - Providing Tier 1 and Tier 2 technical support, troubleshooting, and user training
• - Developing reports and dashboards to provide real-time operational and fundraising insights
• - Maintaining data integrity through audits, data imports/exports, and quality processes
• - Collaborating with the Innovation & Technology Team Lead and wider technology team

We are looking for someone who brings:

• - At least 2 years’ experience as a Salesforce Administrator in a production environment
• - Salesforce Certified Administrator (ADM 201) qualification
• - Strong understanding of Salesforce functionality, security models, and best practice
• - Experience in data management, cleansing, and integrity processes
• - Excellent analytical, problem-solving, and communication skills

The roles are flexible depending on skills and experience, if you would like to explore any of these opportunities speak to our office team on info@pioneers.media